Businesses shouldn't be constrained by the systems meant to serve them.

At Acertain, we believe that legacy systems, manual data entry, and overwhelmed frontlines are engineering problems — not management ones. Founded with a vision to streamline complex operations, we specialise in building highly secure, proprietary systems that solve specific bottlenecks.

Whether it's ensuring medical data privacy through strict compliance workflows, or handling high-volume calls for automotive dealerships using advanced Voice AI, our approach is always the same: we dive deep to understand the root cause of your inefficiency, and then we deploy scalable, autonomous software to eliminate it.

01
Enterprise Security First
Strict adherence to data privacy frameworks in sensitive sectors including healthcare and automotive. Compliance is not an afterthought — it is the architecture.
02
High-Performance Engineering
Optimised algorithms for rapid data processing and instantaneous AI voice responses. Latency is a feature we take seriously at every layer of the stack.
03
Proprietary by Design
We do not repurpose generic tools. We engineer bespoke systems precisely tailored to your operational workflows and existing infrastructure.
04
Root Cause, Not Symptoms
We don't patch problems. We diagnose the root cause of operational inefficiency and engineer it out — permanently and at scale.
Security Without Compromise
Every system we build treats data privacy as a first-class constraint, not a checkbox.
Performance at Scale
Our systems are engineered to handle real enterprise load — not just demos and prototypes.
Precision Over Breadth
We solve the right problem completely rather than many problems partially.
The Team
Ehsan Nikzad — Founder & AI Architect, Acertain
Ehsan Nikzad
Founder & AI Architect

Ehsan brings more than three decades of deep industry experience across automotive manufacturing, engineering, and after-sales operations—spanning Peugeot (IRAN-KHODRO), Groupe Renault (RENAULT PARS), Mercedes-Benz, Volvo Group, and IVECO Australia. This rare combination of hands-on operational expertise and formal AI research forms the foundation on which Acertain is built.

Holding a PhD in Artificial Intelligence, an MSc in Mechatronics, and a Bachelor's degree in Mechanical Engineering, Ehsan founded Acertain with a clear conviction: the industries in which he spent decades working are plagued by solvable inefficiencies—and the tools to address them now exist. Acertain is the vehicle through which he builds those solutions.

At IVECO Australia, Ehsan has applied this philosophy directly—developing and deploying a range of AI-driven and automation-based systems within a live enterprise environment. These include automated CPI review and application workflows, intelligent quotation and contract preparation pipelines, Power BI–based operational reporting dashboards, and an AI-driven cost control system that delivers real-time visibility and precision in financial decision-making. These are not theoretical initiatives—they are production-grade systems operating within one of Australia’s leading commercial vehicle organisations.

Beyond automotive, Ehsan has delivered AI and automation solutions for the healthcare sector — where precision and compliance are non-negotiable. This includes a secure browser extension aggregator built for medical clinic staff, eliminating duplicate logins and manual cross-portal data entry in compliance-critical environments, and an AI-powered phone receptionist deployed for medical clinics to handle high call volumes, book appointments in real time, and provide 24/7 front-desk coverage — without adding headcount.

PhD · Artificial Intelligence MSc · Mechatronics BEng · Mechanical Engineering Power BI Automotive Groupe Renault Mercedes-Benz · Volvo · IVECO Healthcare · AI & Automation
Tom Barkay — Co-Founder & Business Development Manager, Acertain
Tom Barkay
Co-Founder & Business Development Manager

Tom Barkay brings more than two decades of hands-on experience across the automotive, dealership, technical, training, warranty, management, and business environments to Acertain.

His career began as an automotive technician, giving him a strong practical understanding of how businesses operate from the ground up. He then progressed through roles including Service Adviser, Assistant Manager, Department Manager, Trainer, and Business Owner, gaining experience across both the operational and commercial sides of business.

Throughout his career, Tom has supported more than 80 dealerships across Australia and New Zealand, working with brands including Audi, Mazda, Volkswagen, Polaris, and Indian Motorcycles. He has built and developed departments, trained technicians and apprentices, improved workshop processes, supported warranty and compliance programs, and helped businesses achieve stronger operational performance.

Tom has also owned and operated his own franchise and run his own business, giving him first-hand experience in the realities of business ownership — from managing people and customers to controlling performance, meeting targets, solving problems, and delivering results.

A key strength throughout Tom’s career has been his ability to build high-performing teams and consistently exceed KPIs. As a trainer, he has developed a strong understanding of how to communicate with different people, gain their attention, simplify complex information, and turn knowledge into practical action.

This combination of technical expertise, business ownership, leadership, training, and operational experience gives Tom a unique understanding of the challenges businesses face every day.

As Co-Founder and Business Development Manager at Acertain, Tom plays an important role not only in building relationships with businesses, but also in helping shape and develop Acertain itself. He brings his real-world business experience into the development of Acertain’s products and services, helping ensure that the solutions we create are practical, relevant, and genuinely useful to the people and businesses who use them.

Tom’s focus is simple: understand how businesses really work, identify where they can improve, and help them become more capable, efficient, and prepared for the future.

Automotive Dealerships Volkswagen Group · Mazda · Polaris · Indian Motorcycles Operations & Management Warranty & Compliance Business Development
Sector Expertise

Industries We Support

We bring deep, real-world operational understanding to every sector we engineer for.

Medical Clinics

Urgent triage & PMS integration

Automotive

Service bookings & DMS workflows

Aged Care

RAD/DAP triage & family inquiries

Dental Clinics

Emergency triage & recall automation

Veterinary Clinics

Toxicity triage & consult booking

Law Firms

Matter intake & conflict checks

Accounting Firms

Tax surge handling & document chase

Trades & Services

On-tools call intake & dispatch

Work with a team that
engineers, not just consults.

Tell us your bottleneck. We'll analyze it, scope the solution, and build it — no ambiguity, no fluff.

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